This Privacy Policy describes how Elegfit collects, uses, stores, protects and discloses your personal information when you visit and shop on our Indonesia official website. By accessing our website and placing orders, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you voluntarily submit to us when you browse, register an account, place an order, or contact customer support. This includes your full name, delivery address, contact phone number, email address, order details, payment related information, and message content you send to our support team. We may also automatically collect non-personal technical data, such as your device type, browser information, website access time, page browsing records, IP address, to analyze website operation and optimize user experience.
2. How We Use Your Information
We use your personal data to process and fulfill your orders, arrange product delivery, handle return and refund applications, provide customer after-sales support, send order status updates, shipping notifications and after-sales reminders. With your consent, we may send you promotional emails about new arrivals, exclusive offers and fashion updates. You can unsubscribe from marketing emails at any time. We also use collected data to detect website security risks, prevent fraudulent transactions, improve our website functions and product services.
3. Information Sharing
Elegfit will never sell, rent or trade your personal information to unrelated third parties for commercial purposes. We may share necessary information only with trusted service providers who assist our business operation, such as logistics carriers and payment service providers, solely for the purpose of completing your order delivery and payment processing. All our service partners are required to protect your personal data in compliance with relevant data protection regulations applicable in Indonesia.
4. Data Security
We adopt industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, leakage, modification or destruction. However, please be aware that no internet transmission or electronic storage method can guarantee absolute security. You are responsible for keeping your account login information confidential.
5. Your Rights
You have the right to access, correct or update your personal data stored by us. You may request us to delete your personal information where applicable. If you have any questions about this Privacy Policy or our handling of your personal data, please contact us via service@elegfit.com.
6. Policy Updates
We reserve the right to revise this Privacy Policy from time to time. Any updated version will be published on our website. Your continued use of our website after changes are posted means you accept the revised Privacy Policy.