This Return & Refund Policy governs all return and refund requests for products purchased on Elegfit Indonesia official website. All applications must follow the terms listed below.
1. Eligibility for Return
You may apply for return within 30 calendar days after you receive your package. To be qualified for return, the item must remain unused, unworn, unwashed, undamaged, with all original tags, packaging and accessories intact. Products with visible stains, wear marks, scratches, deformation caused by customer use will not be accepted for return. Customized products, clearance final-sale items and intimate apparel are non-returnable and non-refundable unless the goods arrive with manufacturing defects.
2. Return Application Process
To initiate a return request, please send an email to service@elegfit.com with your order number, product SKU, photos of the item and a brief explanation of your return reason. Our customer service team will review your application and reply to you within 48 hours, providing approved return instructions and designated return address. Do not send back items without obtaining our prior return authorization; unauthorized returned parcels will not be processed.
3. Return Shipping Cost
If the return is caused by our side’s fault, such as wrong item shipped, size mismatch as described, manufacturing defect, damaged goods upon arrival, Elegfit will bear the return shipping cost. For customer-initiated returns for personal reasons (such as dislike of style, unsuitable fit, change of mind), the customer shall be responsible for all return shipping fees. Original outbound shipping fee is non-refundable for personal reason returns.
4. Refund Processing
After we receive and inspect the returned goods to confirm they meet return requirements, we will arrange the refund. Refund will be issued to your original payment account. Please allow 5–15 business days for the fund to appear in your account, depending on the processing speed of your payment provider. If the returned item fails inspection, we will not approve the refund and the product can be shipped back to you at your cost.
5. Damaged & Defective Items
If you receive defective, broken or wrong merchandise, please contact us within 7 calendar days of delivery. Please attach clear photos or videos showing the product issue. After verification, we can provide options including replacement, partial refund or full refund according to your preference.
6. Policy Exception
Elegfit reserves the right to reject return requests if we find customers repeatedly submitting abusive or fraudulent return applications.