This Shipping Policy applies to all orders placed on Elegfit’s Indonesia official website. By placing an order, you agree to the shipping terms stated below.
1. Shipping Coverage
We currently provide delivery service to valid addresses within Indonesia. We do not ship to overseas locations outside Indonesia for orders placed on this site. Please ensure your shipping address is complete, accurate and includes valid recipient name and active contact phone number at checkout. Incomplete or wrong address may lead to delivery delay, failed delivery or package return, and relevant costs shall be borne by the customer.
2. Order Processing Time
After your payment is confirmed, we will start order processing. Normal order processing time is 1–3 business days. Processing time does not include weekends and public holidays in Indonesia. During peak shopping seasons, promotional events or stock shortage situations, processing time may be extended, and we will notify you of the delay if necessary.
3. Delivery Time
Once your package is dispatched from our warehouse, we will send you an email containing tracking number and logistics link. Standard shipping delivery time within Indonesia is estimated 5–12 business days. The estimated delivery time is for reference only and not guaranteed. Delivery may be delayed due to uncontrollable factors including bad weather, logistics network congestion, customs inspection, remote area transportation restriction, courier operational adjustment or force majeure events.
4. Shipping Fees
Shipping cost will be calculated and displayed on the checkout page before payment. We may offer free shipping promotions from time to time under specified conditions. Free shipping rules will be stated clearly on our website promotion banner.
5. Package Tracking
You can track your parcel status through the tracking link provided in our notification email. Please check the tracking information regularly. If the tracking status shows delivered but you have not received your package, please contact us within 7 calendar days after the marked delivery date via our official email.
6. Undeliverable Packages
If the package cannot be delivered successfully due to customer’s reasons such as wrong address, recipient unreachable, refusal to receive the parcel, the package will be returned. The return shipping fee and original outbound shipping fee will be deducted from your refund amount if you apply for refund after return.