Shipping policy

Shipping & Delivery Policy

Last Updated: 2026.6.6

1. Processing Time

  • Orders are processed within 1–2 business days (Monday – Friday, excluding Indonesian national holidays).

  • Orders placed after 6:00 PM (WIB) or on weekends will be processed the next business day.

  • Please note: During peak seasons (e.g., Lebaran, Christmas, 11.11), processing times may extend to 3 business days. We will notify you via email if there are significant delays.

2. Shipping Areas

We currently offer worldwide shipping and deliver to customers across North America, Europe, Asia, Oceania, South America, Africa, and other international destinations.

Shipping availability may vary depending on local carrier coverage and customs regulations. If we are unable to ship to your location, you will be notified during checkout or contacted by our customer support team.

We are committed to providing reliable international delivery services to customers around the world.

3. Shipping Couriers & Estimated Delivery Times

We partner with trusted international shipping carriers to ensure reliable worldwide delivery. Delivery time estimates begin from the day your package is handed over to the shipping carrier.

Region Estimated Delivery Time
United States & Canada 5–10 business days
Europe 5–12 business days
United Kingdom 5–10 business days
Australia & New Zealand 6–12 business days
Asia 4–10 business days
Middle East 7–15 business days
South America 10–20 business days
Africa 10–20 business days

Note: Delivery times are estimates only and may vary depending on destination, customs clearance procedures, local carrier operations, weather conditions, and peak shipping periods. Delays caused by customs authorities or third-party logistics providers are beyond our control.


4. Shipping Costs (Rates)

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Free Shipping: We offer free standard shipping on all orders over $200 USD.

Standard Shipping: Shipping fees for orders under $200 USD are calculated automatically at checkout.

Express Shipping: Expedited shipping options may be available at an additional cost, which will be displayed during checkout.

All shipping costs are final and include no hidden fees.

5. Order Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can also track your order by logging into your account on our website.

6. Shipping Address & Accuracy

  • Please ensure that your shipping address is complete and accurate (including recipient name, phone number, zip code, and street name).

  • We are not responsible for delays or lost packages due to an incorrect or incomplete address provided by you.

  • If you need to change your shipping address after placing an order, please contact us immediately at service@elegfit.shop within 2 hours of placing your order. Changes after this time may incur additional shipping fees.

7. Lost or Stolen Packages

  • Once a package is handed over to the courier, the risk of loss or damage transfers to you.

  • If your tracking status shows "Delivered" but you have not received the package, please check around your property, with neighbors, or contact the local courier agent directly using the provided tracking number.

  • Elegfit will assist in filing a formal claim with the courier (e.g., JNE/J&T) on your behalf. However, please note that claim processing by the courier may take 7–14 business days. We are not financially liable for packages that are marked as delivered by the courier.

8. Customs & Duties (For International Orders)

  • Currently, Elegfit ships primarily to Indonesia. For international orders (if available), any import duties, taxes, or customs fees are the sole responsibility of the buyer. We do not cover these fees.

9. Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Service team:

  • Email: service@elegfit.shop

  • Phone: +1944-576-2835

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Western Indonesian Time - WIB)